This translation is provided for your convenience. Only the German version is legally binding.
General Terms and Conditions
Last updated: September 2026
§ 1 – Scope and contracting parties
These General Terms and Conditions (hereinafter «Terms») apply to all bookings, reservations and stays in the guesthouses of Swiss Baan Chiang, operated by «Baan Chiang Hua Hin Co., Ltd.» (hereinafter «Operator»), based in Hua Hin, Thailand.
By booking – whether via the booking portal buchung.swissbaanchiang.com, on request via the website swissbaanchiang.com, via Airbnb, Booking.com or directly by e-mail or WhatsApp – the booking person (hereinafter «Guest») accepts these Terms in full.
Swiss Baan Chiang currently comprises four villas (Rigi, Bua, Pilatus and Jungfrau; hereinafter «guesthouse» or «accommodation») in the boutique resort in Hua Hin, Prachuap Khiri Khan Province.
§ 2 – Booking and conclusion of contract
2.1 A booking request by the Guest constitutes a binding offer to conclude an accommodation contract. The contract is concluded upon written booking confirmation by the Operator (by e-mail or via the respective booking platform).
2.2 The Guest is obliged to provide correct information when booking, in particular regarding arrival date, departure date, number of persons and contact details.
2.3 Bookings via third-party platforms (Airbnb, Booking.com etc.) are primarily subject to the cancellation policies of the respective platform. These Terms apply in addition.
2.4 Minimum stay: unless otherwise stated, a minimum stay of one night applies. In high season (December–February), a minimum stay of two or more nights may apply.
§ 3 – Prices and payment
3.1 All prices stated are per accommodation and, depending on the offer, per night or per month, in Swiss francs (CHF) or Thai baht (THB), or as displayed on the respective booking platform. Any taxes and levies are included in the booking price unless expressly stated otherwise.
3.2 For direct bookings, the following payment methods are available: cash payment on site (THB), bank transfer, PayPal or Wise (each by arrangement).
3.3 For direct bookings, a deposit of up to 30 % of the total amount may be required as booking confirmation. The balance is due on arrival or as individually agreed.
3.4 The Operator reserves the right to adjust prices at any time. The price of bookings already confirmed is binding.
§ 4 – Cancellation and rebooking
4.1 Direct bookings
- Free cancellation up to 60 days before arrival.
- Cancellation 30–59 days before arrival: 30 % of the total amount.
- Cancellation 7–29 days before arrival: 50 % of the total amount.
- Cancellation 3–6 days before arrival: 80 % of the total amount.
- Cancellation less than 3 days before arrival or no-show: 100 % of the total amount.
4.2 For bookings via third-party platforms, the cancellation conditions of the respective platform apply.
4.3 Rebookings are possible subject to availability and by arrangement with the Operator. A rebooking fee may apply if the stay is shortened.
4.4 In the event of unforeseen circumstances (force majeure, official orders, natural disasters), an accommodating solution will be sought.
§ 5 – Check-in and check-out
5.1 Check-in: from 14:00 local time. Earlier check-in is possible subject to availability and by arrangement, but may incur a surcharge.
5.2 Check-out: by 11:00 local time. Late check-out is possible subject to availability and by arrangement and may be subject to a charge.
5.3 The Guest is obliged to vacate the guesthouse completely and hand it over in proper condition at the agreed check-out time.
5.4 For self check-in, the type of access (key box, code, personal handover) will be communicated to the Guest in good time before arrival.
§ 6 – House rules and conduct
6.1 The guesthouses are designed for quiet, respectful stays. Disturbing the peace, in particular between 22:00 and 08:00 local time, is not permitted.
6.2 Smoking is generally not permitted inside the guesthouses. Smoking is permitted in the designated outdoor areas. In the event of a breach, a cleaning fee of at least THB 2’000 will be charged.
6.3 Pets are welcome in selected villas, but only with the express prior written consent of the Operator.
6.4 Parties, events or gatherings with external persons beyond the booked group of guests are not permitted unless separately agreed.
6.5 The maximum occupancy of the respective accommodation must not be exceeded. Unregistered additional persons may lead to immediate termination of the contract without refund.
6.6 The Guest undertakes to keep the accommodation clean and tidy and to treat all furnishings with care.
§ 7 – Damage and liability of the Guest
7.1 The Guest is liable for all damage culpably caused by the Guest, their companions or visitors to the accommodation, the furnishings or the property of the Operator.
7.2 Damage must be reported to the Operator immediately. Unreported damage discovered on departure will be charged to the Guest.
7.3 The Operator may require a security deposit. This will be refunded after departure and an inspection of the accommodation, less any claims for damages.
§ 8 – Liability of the Operator
8.1 The Operator is not liable for damage to items, valuables or vehicles brought by the Guest unless caused by gross negligence or intentional conduct of the Operator.
8.2 The Operator accepts no liability for failures of electricity, water, internet or other utilities that are beyond its control.
8.3 The Operator recommends that the Guest take out travel cancellation and travel health insurance.
§ 9 – Data protection
9.1 The Guest’s personal data (name, contact details, passport details etc.) are used exclusively to process the accommodation contract and to fulfil statutory reporting obligations towards the Thai authorities.
9.2 Data will not be passed on to third parties for advertising purposes without consent.
9.3 The Guest has the right to information, rectification and erasure of their stored data in accordance with the applicable data protection regulations. Details are set out in the privacy policy.
§ 10 – Changes and availability
10.1 The Operator reserves the right to amend these Terms at any time. The current version can be viewed at swissbaanchiang.com. For existing bookings, the version valid at the time of booking applies.
10.2 In exceptional cases (force majeure, official requirements, construction work), the Operator is entitled to exchange a booked accommodation for an equivalent alternative. The Guest will be informed as early as possible.
§ 11 – Applicable law and disputes
11.1 These Terms and all legal relationships arising from them are governed by the law of the Kingdom of Thailand.
11.2 In the event of disputes, an amicable solution will be sought first. The place of jurisdiction, to the extent permitted by law, is Hua Hin (Prachuap Khiri Khan Province), Thailand.
11.3 Should individual provisions of these Terms be or become invalid, this shall not affect the validity of the remaining provisions.
§ 12 – Contact
For enquiries, bookings and complaints:
Swiss Baan Chiang · Baan Chiang Hua Hin Co., Ltd.
14/1 Moo 4 · Tambon Nong Phlap · Prachuap Khiri Khan · 77110 Hua Hin · Thailand
E-mail: info@swissbaanchiang.com
WhatsApp: +41 76 242 59 25
Website: swissbaanchiang.com
Booking platforms: Airbnb | Booking.com